Frequently Asked Questions

Q: Are you going to mail a Locker Key to me?
A: No!  Please bring your PayPal Receipt to the Event, and we will exchange it for your Locker Key at our Check-In Tent, which is inside the venue.
Q: What do I need to bring to the Festival to Receive my Locker Key?
A: Please print your Paypal Receipt. You will see it on your screen when you order the Locker, and Paypal will email a copy to you. Please bring a Paper Copy of the PayPal Receipt printout with you to the Festival. If you have trouble printing it, please contact LockerLou@LockerLou.com.
Q: Do you Guarantee to hold my Locker Reservation?
A: Yes. We will hold your Locker Reservation throughout the entire Festival until you claim it.
Q: Will you explain the Key Deposit one more time?
A: Let's use the Medium Size Lockers as an example. PayPal charges $35.00. You bring the PayPal Receipt to Locker Check-in. You receive a Locker Key and keep the Key for 1 day. When you return the Key to us you immediately receive $10 cash back. Your Net Total Cost for the Medium Size Lockers for one day is $25.00. You’ll leave the Festival with $10 in your pocket - which used to be gas money for the drive home.
Q: I hate lines …
A: We all hate lines.
Please help us be efficient. Please Print your Paypal Receipt and hand it to one of us at the Check-In Tent
When it’s time to go home all Key Deposit Refunds are issued quickly. Just give the Locker Key to one of us and we’ll hand you a $10 bill. No forms, no ID’s, no complications. It took more time to read this answer than it will to exchange your Locker Key for $10. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.
Q: Where is the Locker Check-In Tent?
A: The Lockers are inside the Secure Festival Venue.  Signs will show you the way to our tent and our location will be in the Festival Guide. Event Staff can point you in the right direction, and we’ll post a map you can download - as soon as one is available. If you’re lost just text or call: (888) 592-9297 and we’ll direct you to the Lockers.
Q: Will I be able to use the Locker anytime I want?
A: YOU MUST HAVE A TICKET TO THE EVENT TO ACCESS THE LOCKERS. Our current arrangement with the Festival allows you to access the lockers as many times as you wish WHILE YOU ARE INSIDE THE FESTIVAL.  All lockers will be accessible from the time the Festival Gates open on Sunday afternoon, until the evening when the Gates close.
Q: How Big are the Lockers?
A: Please review the "Reserve" Page for the locker dimensions.
Q: Can I pay for the Lockers at the Event?
A: Maybe. There is a limited supply of lockers - and all of them are available on-line right now.  Every Locker will probably be reserved on-line before the Festival begins.  No one knows for sure. If the lockers sellout on-line, there won't be any Lockers available to rent at the Festival - unless someone cancels at the last minute.
If you Reserve Your Locker NOW, we guarantee to hold your reservation for the entire event.

Q: If I can't make it to the Festival, or don't need my Locker Reservation, can I get a refund?
A: Yes! Please reach out to me by email or in person at the event as soon as your plans change. No Refund will be issued after the Festival is over.
Q: What happens if I lose my Key?
A: If you lose the Key, you will forfeit the $10 deposit. You will receive a new Key and will need to pay another refundable $10 deposit. Once you return the new key, you will receive the second deposit back. If you find your "lost" Key, you’ll receive your original deposit back too.
Q: Can I charge my Phone or Tablet?
A: The Charging Station will be located inside our Tent.  There is no additional fee to recharge your device after you rent Any Size Locker.  We only ask that you limit use to one hour, so we can share this complimentary service with as many people as possible.
Q: Can I get more than One Key for My Locker?
A: Only One Key is issued for Each Locker.
Q: Do I bring my own Padlock?
A: You cannot use your own Lock.
Q: What happens if I forget my Paypal Receipt?
A: Please print and bring a hard copy of your receipt to avoid complications. Now is the Time to Repeat the LockerLou Mantra: "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt."

You will always receive your Locker. We are just trying to be efficient because it will take you longer to check-in without a Paper Copy of your Paypal Receipt.